Customer Reviews in Dallas-Fort Worth, TX | Willard
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Carlos L profile picture
Carlos L
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I contacted Willard, they came out and provided me an estimate to a new unit and everything else I needed. It was pretty easy. They came the following day. As we know it’s never a good time for your unit to go out but it was an easy process. My installer Leo was amazing. Him and his crew stepped in and got right to work, cleaned, answered all my questions as well. I will use them again (hopefully not for a long time).
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John H profile picture
John H
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I was very pleased with the service. The technician was professional, knowledgeable and courteous. At the end of his service he took the time to give me an overview of his service and answered all of my questions. I would highly recommend Willard Heating and Air.
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Wyatt R profile picture
Wyatt R
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Marco was very courteous and knowledgeable and did a great job articulating the issue and solution to me. Thank you!
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Mona H profile picture
Mona H
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Update 12/26/25 Roy Ferrusca did great. Follow-up was awesome. Stayed on top of everything. Got permits and coordinated workers. City approved all today. Update 12/19/25 Jimmy did great. Professional, courteous and checked unit thoroughly. Update 06/26/25 Art Murray was excellent! Explained what we needed. Was thorough, professional and courteous. Definitely an asset to Willard! Very likeable too. On time and did and did a great job. Update 05/21/24 still excellent. CJ was excellent. Explained things thoroughly. This encouraged me to proactively replace capacitor while it was still under warranty. I've used Willard for years, very pleased. Update 12/29/23 still excellent. Very pleased with Peyton, customer service, and Willard in general. Used them for years. Update 06/26/23 excellent! Air wasn't working. Quick response, got it working and made sure it was fixed before Brandon left. Very, very pleased. Friendly, professional, courteous, great job! Thank you. Update: Still very pleased. Excellent service. Technician was knowledgeable, professional and courteous. Couldn't have asked for better.
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Nikheal d profile picture
Nikheal d
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Jose Lopez was great
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B J profile picture
B J
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Jose has been amazing and helping us with our electric issues. His customer service is excellent and we appreciate it very much.
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Johnny W profile picture
Johnny W
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Helped me thru the whole process. Awesome job!
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Meadow G profile picture
Meadow G
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Art Murray came for my winter HVAC check. Willard comes twice a year as part of our service contract. He found some unresolved installation issues and was VERY thorough to solve an oil leak mystery. I appreciate him for taking extra time to investigate and share with me what was going on. We have a relatively new system from Willard, installed in 07/22. Things are a bit different now that they are part of a larger network.

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